Terms And Condition
We want our website users to have a detailed overview of the terms and conditions listed below. You can have a better and delightful experience if you know the rules that govern our webpage. We reserve the right to make subsequent changes to our terms and conditions, to better enjoy our services, you are advised to visit the page regularly.
All the content that includes text, graphics, icons, logos and everything else displayed on our website is our intellectual property. We have the right to showcase the sample images under any of our products. We do not allow anyone to duplicate, erase, edit or make changes to our website content without our written and legal consent. Any such motive or action against our intellectual rights would be answered legally.
Terms for the Website Users
The website users are solely liable for the content they share with us or through our website; this includes graphics, text and logos. If you are using some third party’s intellectual property without their prior consent, we can’t be held responsible for such an action. We strongly condemn the use of any vulgar, hurtful or questionable material or image on our website and we reserve the right to remove such content from our webpage.
Xperts Packaging is in no way responsible for any of the illegal and ethically damaging content shared by our clients. We would delete anything that we find improper, propagating any negativity or illegal.
We can make changes to our website content when and if required and take action against anything that poses a threat to our brand name and clients’ privacy rights.
We encourage users to always share their real information, age, name, address, email and credit card number with us to have a gratifying service experience with us. Scammers and fraudulent profiles would not be facilitated by Xperts Packaging .
By subscribing to our services, you are giving your consent to design, print, and ship orders as specified and instructed by you. A customer needs to have a lawful age to make transactions; otherwise, your request will not be entertained.
We highly recommend our website users to protect their password and other details, any order processing, payment, design changes requested to us by someone you have shared your password with will not be our responsibility. We usually ask for email ID and other details to get your order processed, additional business details can be collected from you if required.
Accountability for Damages
Xperts Packaging can’t be held accountable for any harmful incident, unpleasant or unlawful situation that might arise due to our clients. We are in no way responsible for the damages or scandalous scenarios created by our clients or third party.
Terms Related to Refund and Return
We try our best to exclude any defective/damaged pieces in orders, in case you receive any; notify us within three days of receiving the shipment. We will have the products reprinted if it’s our fault but refunds for defected items can’t be claimed in case we aren’t responsible for bad printing. The pieces would be checked by quality assurance team, kindly attach pictures of the faulty items so that you can make a refund claim within a week. Refunds and returns are not an option for rush orders.
You can’t claim a refund for design services, we advise you to choose a template after you are sure about it; we won’t make any changes to your design after you have sent us an approval.
Payment and Order Processing
Payments are made in US dollars on our website, we make sure that your credit card details and payment processing is secure. We will process your order after receiving the file approval through email or postal mail. You reserve the right to have the order canceled within 6 hours of sending us the proof, we will take 50% of the payment and return you the rest if the cancellation occurred within 24 hours, after one day you can’t cancel an order.
Return and Refund Policy
Due to custom nature of printing products and other services we provide, you need to inform us at www.xpertspackaging.com within 3 business days of receiving your order, if you find the delivered product defective or not according to your ordered specifications. We cannot issue a refund or credit to you; however we will reprint your original order if we made an error or find it defective. Determination of defect is at the discretion of our management. To receive the reprint of your original order, you must submit digital photos documenting the product defect or return, at your own expense, the full quantity of the original order to us within 7 business days of taking the original order delivery. Charges related to the expedited orders processing are non-refundable.
Payment, Order Placement & Cancellations
All price data on our website are shown in U.S. Dollars (USD). Payment for orders will be made in U.S. Dollars. Due to custom nature of printing products and other services we provide, we will not start working on your orders for printing jobs or other services until a full payment including all charges, taxes, shipping and handling fees are paid by the credit card or paid by the user of our website with an approved payment method. As a part of order placement, we require the users and customers of our website to approve proof (whether an electronic file or hard copy) of the printing products or other services they order. Following the approval of proof by the customers the printing jobs are sent to press. Once a print job has been approved by customer and sent to press or via our website, no changes are allowed to the artwork files, job specifications, or printing turnaround time. You have a limited time of 4-hours after approval of the proof to cancel your order. Such cancellation will carry a charge of $25 and 5% of total order amount before the order is cancelled. You may also cancel orders beyond 24-hours time limit. Such cancellation will carry a charge of 50% of the total order amount to cover work done in our prepress department and financial costs associated with cancellation. We don’t guarantee that your order will be cancelled beyond 24-hours time limit.
Submitting Files on Website
Electronic and hard copies are made for your artwork files. You need to upload a design in CMYK format with three hundred dots per inch resolution to save us the hassle of conversion of files and providing you an impeccable printing experience. Any artwork submitted against the defined standards would be printed at a client’s discretion and we won’t take responsibility for blurry images and content.
We communicate with users on a regular basis to provide requested services. Our production and customer service use both email and phone information to communicate with customers in regards to issues relating to the in-process order.
Xperts Packaging is not responsible for the loss or damage of your design files, kindly make certain that you are using the logos, content, and images in your files lawfully. We will take the necessary steps to protect your intellectual and privacy rights.
An order can be canceled or denied from our end without prior notification if we find it damaging to the interests of an individual, a community or a business.
Design Approval and Color Precision
The orders are subjected to get processed only after we receive approval of the design file from clients. We won’t be responsible for delayed printing if we receive the file late. Design approval can be sent to us through email or postal mail. Our turnaround time would start from the day you provide us the file.
We advise you to have a detailed overview of the artwork file you sent us, any content mistakes wouldn’t be our liability. An electronic copy of proof can display colors and resolution differently, you can’t hold us responsible for the difference in colors after printing. Also UV coating and lamination affect color accurateness.
Color printing has limitations; we can’t promise you color precision for any of the products. Our team has been trained to match the colors as closely as possible but due to technical hang-ups you might not get a hundred percent matching results, you can’t ask for a reprint based on color issues. We can, however; take the liability of color exactness if we have a hard copy of the design file approved by a client, the service is not free.
Xperts Packaging doesn’t take responsibility of text, graphics mistakes, overruns, under runs or printing errors. Customers are always facilitated by us in a way that surplus printed items are sent to them without any extra cost. If by our fault, you receive less quantity, you would be charged for only the number of products you got. The general trade rule of shipping is avidly followed by Xperts Packaging.
Production Time and Shipping
Our production time will be counted, after we have received the approved artwork from a client, the file gets checked and accepted by our pre-print team after payment processing. Turnaround time can be chosen at your discretion when you place order; we need to have the design file with us before 10AM to start the printing process.
On time delivery is our priority, however, due to technical reasons, bad weather and unexpected courier company’s issues, the shipment can be delayed. Xperts Packaging can’t be blamed for delivery delays; neither have you reserved the right to cancel an order for late shipment. However, we will refund your delivery cost on account of late shipping services because of a freight partner.
Clients are requested to make arrangements and pay for custom clearance if the orders have to be delivered outside of the United States.
We have a printing time of 6-8 days with no weight/quantity limitations for delivery at one destination, if you want shipping services at many locations, there would be extra charges for that. Xperts Packaging is not liable for any damages that occurred to products during shipping, claims can be made for such items within 6 days of the shipment date.
You will be charged for reshipment requests in case of providing the wrong address details.